For dental practices
The AI receptionist for dental offices
Estric answers every patient call 24/7, handles health-fund questions from your own information, books appointments during the call, and confirms them by SMS. Your front desk looks after the patient in the room; nothing rings out.
Free 7-day trial, no card. Setup takes about fifteen minutes.
The front desk problem every practice knows
One or two people can’t serve the patient at the counter and the patient on the phone at the same time. The phone loses, quietly, every day.
New-patient calls ring out
Your coordinator is checking a patient in, so the phone loses. The caller with the toothache dials the next practice on their search results, and you never learn they existed.
Lunch and after-hours are dead zones
Call volume peaks exactly when coverage dips: lunchtime, evenings, and the 8am rush before doors open. Patients call around their workday, not your roster.
The desk is doing two jobs at once
Serving the patient in the room while the phone rings is a coin toss someone always loses. Neither the caller nor the person at the counter should wait.
No-shows quietly empty the chair
Recalls booked six months out evaporate from memory. Without consistent confirmations and reminders, the gap shows up as a dentist paid to wait.
What it handles for a dental practice
Loaded with your services, fees, funds, and hours, it answers the questions patients actually ring with, then finishes the job.
Health-fund and gap questions
“Do you take my fund? Can you claim on the spot? What’s the gap on a check-up and clean?” Answered instantly from your practice’s own fee and fund information.
Bookings during the call
Checks your availability, offers a time, books the appointment, and sends an SMS confirmation before the patient hangs up. New patients and recalls alike.
Emergency triage, done sensibly
A broken tooth at 7am gets flagged as urgent and escalated to your team with a transcript. Clinical questions go to humans, not guesses.
Confirmations that cut no-shows
Every booking is confirmed in writing on the spot, so the appointment lives in the patient’s messages instead of their memory.
WhatsApp and web chat too
The same receptionist answers the chat bubble on your website and your WhatsApp line, from the same knowledge, into the same inbox.
Privacy kept simple
No access to clinical records, treatment notes, or health histories. It works from practice information and appointment details, and every call is logged for audit.
How it works
Build its knowledge
Point Estric at your website and confirm the details: services, fees, health funds, hours, new-patient policy. Setup takes about fifteen minutes.
Connect your phone
Forward your existing practice number, or take a new local number. Nothing to install and nothing changes for your patients.
Watch it work
Every call answered, booked or captured as a lead, recorded and transcribed in one dashboard. Your team steps in whenever a call needs a human.
From $39 a month plus GST
Every plan is the full product: 24/7 answering, bookings, health-fund answers, transcripts, and lead capture. Plans differ only in monthly capacity, not features. A single missed new patient costs more than a year of most tiers.
Common questions
Does it need access to our patient records?
No, and it shouldn’t have it. Estric answers from your practice information (services, fees, funds, hours) and handles appointment details like names, numbers, and times. Clinical records, treatment notes, and health histories stay in your practice software. Every call is recorded and transcribed, so you have a full audit trail of what was said.
Can it answer health-fund questions accurately?
It answers from the information you give it: which funds you work with, whether you claim on the spot, and your fees for standard items. If a patient asks something outside that knowledge, it says so and takes their details rather than improvising. You can update the knowledge base yourself any time fees or fund arrangements change.
What happens when a patient is in pain or insists on a person?
It escalates. Urgent calls are flagged and handed to your team with a transcript, and callers who want a human get one rather than being trapped in a script. The AI handles the routine traffic so your team is free for exactly these calls.
Do we have to change our phone number?
No. Estric answers the number your patients already know, via simple call forwarding you can switch off at any time. You can also add a dedicated local number if you prefer to trial it alongside your existing setup.
Interview it before you trust it with your patients
The dental demo runs a full practice setup: funds, fees, hours, and all. Ask it the hardest questions your patients ask.