Features
A whole front desk, itemised
Eight things a good receptionist does, done every hour of every day. All of it included on every plan.
Picks up when you can’t
Estric answers your business line around the clock with a natural voice trained on your business. Callers get help on the first ring — not a voicemail greeting. When a call needs a human, it escalates instead of guessing.
- Answers 24/7 on your existing number
- Natural conversation, not phone-tree menus
- Escalates to you when it should
- Same brain answers SMS, WhatsApp, WeChat, and web chat
From “do you have Thursday?” to booked
It checks availability, offers times, books the slot, and confirms by SMS while the caller is still on the line. Bookings land on your calendar with the caller’s details attached.
- Books during the call or chat
- SMS confirmations to the customer
- Full booking list in the dashboard
Every channel, one inbox
Voice, SMS, WhatsApp, WeChat, and web chat live in one inbox with transcripts. Skim what your front desk said while you were on the tools, and pick up any thread yourself.
- Phone and messaging apps in one thread list
- Full transcripts of every call and chat
- Jump in on any conversation
The ones who didn’t book yet
Callers who ask questions but don’t book become leads — name, number, and what they wanted — so a busy Tuesday doesn’t erase a future customer.
- Automatic capture from calls and chats
- What they asked for, in their words
- Ready for your follow-up
It answers the way you would
Load your services, prices, hours, service area, and policies once. Estric uses your knowledge — not generic AI guesses — to answer customer questions.
- Your services, prices, and policies
- Update anytime, applies instantly
- No retraining, no scripts to maintain
Your choice of AI and voice
Estric is provider-agnostic by design. Choose the language model and the text-to-speech voice that fit your business and budget — and switch providers without losing anything.
- Pluggable language models
- Pluggable voice providers
- Switch anytime from the dashboard
Know what the phone did all month
Answer rates, bookings, missed calls, escalations, and voice minutes — per month, in one view. See what your front desk earned you.
- Calls, bookings, and lead volumes
- Answer and escalation rates
- Monthly usage at a glance
No surprises
Usage against your plan is visible all month, and we warn you before you get near a limit. Change plans whenever your volume changes.
- Live usage against plan limits
- Warnings before you hit caps
- Self-serve plan changes