For physiotherapy clinics
The AI receptionist for physio clinics
Estric answers every patient call 24/7, books initial and follow-up appointments during the call, answers health-fund questions from your own information, and confirms by SMS so care plans do not fall apart between sessions.
Free 7-day trial, no card. Setup takes about fifteen minutes.
The front desk problem every clinic knows
In many clinics the physio is also the receptionist. Every call answered mid-treatment is a session interrupted; every call ignored is a patient lost.
You are treating, not answering
Hands-on with a patient is exactly when the phone rings. Neither the person on the table nor the person on the line should lose, but one of them always does.
New patients call once
Someone in acute pain rings the first clinic on their search results. If that call rings out, they do not leave a voicemail; they call the next clinic.
No-shows break care plans
A twelve-session plan only works if the sessions happen. Unconfirmed bookings quietly become empty slots and slower recoveries.
Patients call around their workday
Lunchtime, evenings, and before 8am are peak enquiry times and exactly when the desk is unstaffed.
What it handles for a physio clinic
Loaded with your services, fees, funds, and hours, it answers the questions patients actually ring with, then finishes the job.
Bookings during the call
Checks your availability, offers a time, books initial consults and follow-ups, and sends an SMS confirmation before the patient hangs up.
Health-fund and fee questions
“Do you have HICAPS? What is the gap on an initial consult? Do I need a referral?” Answered instantly from your clinic’s own information.
Acute pain, triaged sensibly
A caller who cannot walk gets flagged urgent and escalated to your team with a transcript. Clinical questions go to clinicians, not guesses.
Confirmations that keep plans on track
Every booking is confirmed in writing and reminded before the session, so the care plan lives in the patient’s messages instead of their memory.
WhatsApp and web chat too
The same receptionist answers the chat bubble on your website and your WhatsApp line, from the same knowledge, into the same inbox.
Privacy kept simple
No access to clinical notes or health records. It works from clinic information and appointment details, and every call is logged for audit.
How it works
Build its knowledge
Point Estric at your website and confirm the details: services, fees, health funds, referral policy, and hours. Setup takes about fifteen minutes.
Connect your phone
Forward your existing business number, or take a new local number. Nothing to install and nothing changes for your customers.
Watch it work
Every call answered, booked or captured as a lead, recorded and transcribed in one dashboard. Your team steps in whenever a call needs a human.
From $39 a month plus GST
Every plan is the full product: 24/7 answering, bookings, health-fund answers, transcripts, and lead capture. Plans differ only in monthly capacity, not features. One retained care plan covers a year of most tiers.
Common questions
Does it need access to our patient records?
No, and it should not have it. Estric answers from your clinic information (services, fees, funds, hours) and handles appointment details like names, numbers, and times. Clinical notes and health histories stay in your practice software. Every call is recorded and transcribed for a full audit trail.
Can it answer health-fund and HICAPS questions accurately?
It answers from the information you give it: which funds you work with, whether you claim on the spot, and your fees for standard consults. If a patient asks something outside that knowledge, it says so and takes their details rather than improvising.
What happens when a patient is in serious pain or insists on a person?
It escalates. Urgent calls are flagged and handed to your team with a transcript, and callers who want a human get one rather than being trapped in a script. The AI absorbs the routine traffic so your team is free for exactly these calls.
Do we have to change our phone number?
No. Estric answers the number your patients already know, via simple call forwarding you can switch off at any time. You can also add a dedicated local number to trial it alongside your existing setup.
Interview it before you trust it with your patients
Try the live demo and ask it the hardest questions your patients ask: funds, gaps, referrals, and what to do about a back that seized up this morning.