For hotels, motels and accommodation providers
The AI receptionist for hotels and motels
Estric AI answers your front desk line 24/7, quotes rates and availability from your own rules, captures direct reservation requests with dates and guest details, and handles the check-in, parking and late-arrival questions your night staff field a hundred times a week. Every guest gets a warm, instant answer, in their language, even at 2am.
Free 14-day trial, no card. Setup takes about fifteen minutes.
The front desk problem every accommodation business knows
Your phone rings most when your team can least pick it up: during check-in rush, when the night manager is walking the floors, and long after the desk has closed.
Check-in rush, phone ringing out
Four guests at the desk, a coach group pulling in, and the phone going unanswered behind you. The caller wanted a room tonight. They booked the motel across the road instead.
After-hours calls go to voicemail
A traveller who has driven six hours will not leave a message. Late arrivals, lost guests looking for directions, and tomorrow’s walk-ins all ring after the desk closes, and nobody picks up.
Direct bookings lost to OTA commission
Guests call to book direct and save. When the call is not answered they go back to the app and you pay 15 to 20 percent on a booking that was already yours.
Guests who do not speak English
International guests calling ahead about arrival times or dietary needs get a confused half-conversation, or no answer at all, and start their stay frustrated.
What it handles for a hotel or motel
Loaded with your room types, rates rules, policies and local knowledge, it answers like a well-trained night porter, then hands the front desk a clean, complete request.
Direct reservation requests, fully captured
Check-in and check-out dates, guest count, room type or budget, and a mobile number, collected and confirmed back in one call. Your team confirms in the PMS and the guest never touches an OTA.
Check-in, check-out and late arrivals
Quotes your check-in window, explains how late arrival or key collection works, and notes an expected arrival time against the guest so the night manager knows who is still coming.
Amenity and policy questions, answered instantly
Parking, breakfast, Wi-Fi, pool hours, pets, cots, cancellation terms, whether you have a lift. From your knowledge base, so it never invents a policy you do not have.
Any language your guests speak
Detects the caller’s language and replies in it. A guest from Osaka, Berlin or Jakarta gets the same warm answer as a local, and your transcript is in English.
Escalates what actually needs a human
An in-house guest with a problem, a noise complaint, or anything about safety goes straight through to the duty manager’s mobile with a transcript. Everything else is handled.
Groups, functions and weddings
Captures group block and function enquiries with dates, headcount and budget, and books a venue inspection with your events coordinator on the live calendar.
A call at 10:40pm, desk closed, night manager on the third floor
A couple has just pulled off the highway two towns away. They call the number on your Google listing to ask if you have a queen room tonight and whether they can check in around midnight. The AI answers on the second ring, says yes to late check-in and explains the key safe process, quotes tonight’s walk-in rate from your rules, and takes their names, mobile and expected arrival time. It sends them a text with directions and the key collection steps, and drops the request into your inbox and the night manager’s phone. When they arrive at 12:10am the key is waiting, the room is sold, and no OTA took a cent of it.
How it works
Build its knowledge
Point Estric AI at your website or booking page and confirm the details: room types, check-in times, parking, breakfast, policies, and what to escalate. Setup takes about fifteen minutes and your existing number stays.
Connect your phone
Forward your existing business number, or take a new local number. Nothing to install and nothing changes for your customers.
Watch it work
Every call answered, booked or captured as a lead, recorded and transcribed in one dashboard. Your team steps in whenever a call needs a human.
From $39 a month plus GST
Every plan is the full product: 24/7 answering, multilingual replies, reservation capture, escalation to the duty manager, and transcripts. Plans differ only in monthly capacity, not features. One saved direct booking a month covers it.
Common questions
Does it book rooms directly into our PMS or channel manager?
Not yet natively. It captures a complete reservation request (dates, guests, room type, contact) and sends it to your inbox, dashboard and optionally a webhook, so your team confirms it in your PMS in seconds. Native connectors for common Australian PMS platforms are on the roadmap, and webhooks work today for anyone who wants to automate the last step.
Can it quote rates?
It quotes exactly what you tell it: a from-rate per room type, a walk-in rate, a seasonal note, or nothing at all with a promise that the desk will confirm. It never invents a price, and it will not commit to a rate you have not given it.
What happens when a guest in the building calls with a problem?
You decide what escalates. Most properties route in-house guest issues, noise complaints and anything safety-related straight to the duty manager’s mobile, with the AI staying on the line only long enough to take the room number and the issue.
Does it handle other languages?
Yes. It detects the caller’s language and replies in it across phone, WhatsApp and web chat. Your team reads the transcript in English.
Do we have to change our phone number?
No. Estric AI answers the number already on your Google listing and booking sites, via call forwarding you control. Many properties forward only after hours or when the desk does not pick up within four rings.
Does it work for a small motel with one owner-operator?
That is exactly where it earns the most. One person cannot clean rooms, check guests in and answer the phone at once. The Solo plan includes voice, so a 12-room motel gets a 24/7 front desk for less than one lost booking a month.
Interview it before you put it on your front desk line
Try the live demo and ask it what a real guest asks: a queen room for tonight, whether they can check in at midnight, if parking is free, and whether the pool is heated.