For HVAC & air conditioning businesses
The AI receptionist for HVAC and air conditioning
Estric answers every call 24/7, books service calls and quote visits on your live calendar, triages breakdown emergencies, and captures the details your techs need before they roll a truck. Nothing rings out during the summer rush.
Free 7-day trial, no card. Setup takes about fifteen minutes.
The phone problem every HVAC business knows
Your busiest weeks on the tools are exactly when the phone rings hardest. Every ring-out is a job your competitor booked instead.
Heatwaves flood the phone
The first 35-degree week fills your voicemail before lunch. You physically cannot answer forty concurrent breakdown calls, so most of them dial the next company on their search results.
You are on the tools, not the phone
In a roof space with your hands inside a unit is no place to take a call. But the caller does not know that; they just hear ringing and move on.
After-hours emergencies go to voicemail
A restaurant cool room failing at 9pm is a premium callout, if you catch it. Voicemail catches almost none of them.
Quote leads go cold
A new split-system enquiry answered two days later is a quote someone else already won. Speed to first contact decides who gets the job.
What it handles for an HVAC business
Loaded with your services, service areas, brands, and call-out fees, it answers like someone who works in your office, then finishes the job.
Emergency triage, done sensibly
No cooling in a heatwave, a cool room down, or a burning smell gets flagged urgent and escalated to your on-call tech with a transcript. Routine maintenance books a normal slot.
Service calls booked during the call
Checks availability, offers an arrival window, books the job, and sends an SMS confirmation before the caller hangs up.
Quote leads with real detail
System type, brand, age, the fault, the suburb, and photos over WhatsApp. Your quote starts with the details instead of a phone-tag round.
Feeds your job management tools
Every booking and lead can be pushed to tools like ServiceM8 or Simpro through webhooks, so jobs land where your team already works.
WhatsApp and web chat too
The same receptionist answers your website chat and WhatsApp line, from the same knowledge, into the same inbox.
Confirmations and reminders
Every booking is confirmed in writing on the spot and reminded before the visit, so your techs stop driving to no-shows.
How it works
Build its knowledge
Point Estric at your website and confirm the details: services, brands you work on, service areas, call-out fees, and hours. Setup takes about fifteen minutes.
Connect your phone
Forward your existing business number, or take a new local number. Nothing to install and nothing changes for your customers.
Watch it work
Every call answered, booked or captured as a lead, recorded and transcribed in one dashboard. Your team steps in whenever a call needs a human.
From $39 a month plus GST
Every plan is the full product: 24/7 answering, bookings, emergency triage, transcripts, and lead capture. Plans differ only in monthly capacity, not features. One caught after-hours breakdown pays for months of it.
Common questions
Can it tell an emergency from a routine job?
Yes. You define what counts as urgent for your business (no cooling for a vulnerable customer, commercial refrigeration down, gas smells) and those calls are flagged and escalated to your on-call number with a transcript. Everything else books a normal service window.
Does it work with ServiceM8 or Simpro?
Bookings and leads can be pushed to ServiceM8, Simpro, and similar tools through custom webhooks today, and every conversation is logged in the Estric dashboard with a transcript. Native one-click connectors are on the roadmap.
What happens during a heatwave when everyone calls at once?
It answers every call at the same time. There is no queue and no engaged tone: fifty simultaneous callers all get answered, triaged, and booked or captured. That surge is exactly when an AI receptionist beats any human arrangement.
Do we have to change our phone number?
No. Estric answers the number your customers already know, via simple call forwarding you can switch off at any time. You can also add a dedicated local number to trial it alongside your existing setup.
Interview it before you trust it with your callers
Try the live demo and ask it the hardest questions your customers ask: brands, call-out fees, what happens when the aircon dies on a Saturday night.