For GP clinics and medical practices
The AI receptionist for GP clinics
Estric AI answers every call, text, and web enquiry 24/7, books routine and follow-up appointments, answers fee and script questions from your own information, and gives your front desk room to focus on the patients standing in front of them.
Free 14-day trial, no card. Setup takes about fifteen minutes.
The front desk problem every clinic knows
Reception is busiest exactly when the phone rings loudest: checking patients in, printing scripts, and a new patient on hold who might just call the clinic down the road instead.
Reception is at the counter, not the phone
Monday mornings and the last hour before close see the highest call volume of the week, exactly when reception has a queue at the counter and nobody free to answer.
After-hours calls go to voicemail
A patient with a cough at 7pm either waits until morning or looks up the nearest clinic that answers. Either way, the call your clinic could have kept is gone.
The same questions, every day
"Are you bulk billing? Do you need a referral? Can I get a script renewed?" Minutes of reception time spent on questions that never change.
No-shows nobody chased
A missed booking is a wasted appointment slot, and reception rarely has time to call around and fill it before the day is done.
What it handles for a clinic
Loaded with your hours, fees, doctors, and booking rules, it answers what patients actually ring about, then books.
New, follow-up and routine bookings
Books into the right doctor and appointment length — standard consult, long consult, or telehealth — from your live calendar.
Fees and billing questions answered
Bulk billing status, private fees, and health fund questions answered from your own information, so reception is not repeating the same explanation all day.
Script and referral requests captured
Takes the request and the patient’s details for the doctor to action, rather than promising something reception cannot confirm.
Opening hours and public holiday changes
Always current, always answered the same way, even when the clinic closes early or changes hours for a public holiday.
Web chat and SMS too
The same receptionist answers your website chat and text messages, from the same knowledge, into the same inbox.
No clinical advice, ever
It is instructed never to diagnose, triage symptoms clinically, or give medical advice. It books, answers admin questions, and takes a message for anything clinical.
A Monday morning, twelve calls deep before reception has sat down
It is 8:31am and the practice has been open a minute and a half. Six patients are checking in at the counter and the phone has already rung four times: a new patient asking whether the clinic bulk bills, a regular wanting a script renewed, a parent trying to get their child in before school finishes for the day, and someone asking what to bring to a health assessment. The AI answers all four in the time it takes reception to check in the next patient at the counter — quotes the bulk billing policy, takes the script request through to the doctor, finds a same-day slot with a doctor who has a gap, and answers the health assessment question from the clinic’s own information. None of it waited for a free staff member, and nothing needed anyone at the counter to stop what they were doing.
How it works
Build its knowledge
Point Estric AI at your practice website and confirm the details: doctors, hours, fees, bulk billing policy, and booking rules. Setup takes about fifteen minutes.
Connect your phone
Forward your existing business number, or take a new local number. Nothing to install and nothing changes for your customers.
Watch it work
Every call answered, booked or captured as a lead, recorded and transcribed in one dashboard. Your team steps in whenever a call needs a human.
From $39 a month plus GST
Every plan is the full product: 24/7 answering, bookings, fee and admin answers, and transcripts. Plans differ only in monthly capacity, not features.
Common questions
Will it ever give medical advice?
No. It is instructed to never diagnose, assess symptoms clinically, or recommend treatment. It handles bookings and admin questions, and takes a message for anything clinical, which a clinician follows up.
Is patient information handled properly?
Calls and transcripts are stored against your practice only, encrypted in transit and at rest, and never used to train models. It has no access to clinical records or treatment notes, only the practice and appointment information you give it.
Can it triage genuine emergencies?
It is trained to recognise language suggesting a medical emergency and tells the caller to hang up and call 000, rather than attempting to assess the situation itself.
Does it know our doctors’ individual schedules?
Yes, it books into the calendar you connect, respecting each doctor’s hours, appointment types, and any day they don’t take new patients.
Interview it before you put it on your lines
Try the live demo and ask it the hardest questions your patients ask: bulk billing, script renewals, and a same-day booking request five minutes before your last appointment.